Platform under continuous improvement — Our platform is currently undergoing continuous improvements and expansion. While some sections are still being finalized, our infrastructure and services remain fully operational. We appreciate your patience as we continue building a faster, stronger, and more comprehensive platform for our clients. ● Platform under continuous improvement — Our platform is currently undergoing continuous improvements and expansion. While some sections are still being finalized, our infrastructure and services remain fully operational. We appreciate your patience as we continue building a faster, stronger, and more comprehensive platform for our clients.

COMMITMENT

Service Level Agreement

Last updated: May 2026

Uptime & Response

Tier	Uptime	Response (Sev-1)	Resolution Target
Standard	99.9%	< 4 hours	24 hours
Professional	99.95%	< 15 minutes	8 hours
Enterprise	99.99%	< 5 minutes	4 hours

Severity definitions

Sev-1: Production down or critical data loss in progress.

Sev-2: Production degraded, partial functionality lost.

Sev-3: Non-critical bug, slow response, or planned-change question.

Sev-4: Cosmetic issue or general inquiry.

Credits

If we miss the uptime commitment in a given month, we credit your next invoice:

99.0% — 99.89% → 10% credit
95.0% — 98.99% → 25% credit
< 95.0% → 50% credit

Credits apply automatically to the following invoice — no claim form required.